Shipments and returns
Shipping Conditions
1. Dispatch Time:
Packages are generally dispatched within one or two weeks after receipt of payment and are shipped via DHL with tracking and drop-off without signature. We will provide you with a link to track your package online.
2. Shipping Fees:
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
3. Risk and Protection:
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
4. Returns:
No returns will be accepted without prior agreement from CELETTE. Return shipping costs are the responsibility of the buyer. Thank you for your understanding!